Refund policy

We want you to be completely satisfied with your purchase. This policy outlines your rights and our returns process in accordance with UK consumer law.

Your Right to Cancel (Cooling-Off Period)

If you are a UK or EU customer, you have the legal right to cancel your order within 14 days of receiving your items, for any reason, under the Consumer Contracts Regulations 2013.

Returns

• Returns are accepted within 14 days of delivery.

• Items must be unused, unworn, and in their original condition, with all original packaging and tags intact.

• Final sale items are not eligible for return or refund.

Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

• We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

Restocking Fees

• No restocking fees are charged.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible. In these cases:

• We will cover return shipping costs

• You will be entitled to a full refund or replacement in line with the Consumer Rights Act 2015

Refunds

• Once your return is received and inspected, we will notify you of the outcome.

• Approved refunds will be processed to your original payment method within 14 days of receiving the returned item.

How to Start a Return

To request a return, please contact us at admin@trendingcart.co.uk within 14 days of receiving your order.
Include:

• Your order number

• The reason for return

Non-Returnable Items

• Final sale items

• Gift cards (if applicable)

Contact Us

If you have any questions about returns or refunds, please contact us at admin@trendingcart.co.uk.